Refund Policy & Billing FAQ
Answers to common billing questions including refunds, cancellations, and subscription renewals.
Is my subscription refundable?
Subscription fees are generally non-refundable. That said, we review refund requests on a case-by-case basis when there is a valid reason. If you believe you have a qualifying situation, reach out and we will take a look.
What qualifies for a refund review?
- You were charged accidentally (e.g. duplicate charge).
- Your free trial auto-renewed and you did not intend to continue.
- Your subscription renewed recently and you have not used the plan since renewal.
- A billing error or unexpected charge occurred.
Each request is evaluated individually. Meeting one of these criteria does not guarantee a refund, but it does qualify your case for review.
How do I request a refund review?
Email hello@chatprd.ai with the following details:
- The date of the charge.
- The amount charged.
- The reason for your request.
We aim to respond within two business days.
How do I cancel my subscription?
You can cancel your subscription at any time from your billing settings:
app.chatprd.ai/settings/billing
When you cancel, your access continues through the end of your current billing cycle. You will not be charged again after cancellation.
How do annual renewals work?
Annual plans renew automatically at the end of each billing year. To avoid an unwanted renewal:
- Check your renewal date in your billing settings.
- Cancel before the renewal date to prevent the next charge.
If your annual plan has already renewed and you did not intend to continue, contact us at hello@chatprd.ai and we will review your request.
Still have questions?
Reach out to us at hello@chatprd.ai and we will be happy to help.