Managing Billing and Subscriptions
Upgrade, add seats, switch to annual, update payment, download invoices or cancel, all self-serve from Settings > Billing.
You can manage everything about your ChatPRD subscription yourself, with no need to contact support. Go to Settings > Billing (app.chatprd.ai/settings/billing), where you'll find Plans and billing.
On a team workspace, billing is available to Admins and Access Managers. Solo users manage their own billing.
Upgrade to Pro or Teams
- In Settings > Billing, click Explore Pro (or Explore Teams). This opens Find your plan.
- Choose Yearly or Monthly:
| Plan | Monthly | Yearly |
| Pro | $19 / month | $179 / year (about $15 / month, save 20%) |
| Teams | $39 / seat / month | $349 / seat / year (about $29 / seat / month, save 25%) |
- Start your plan. Pro includes a 14-day trial, and a card is required. For Teams, click Set up a team to choose your workspace and seats.
See the current prices on chatprd.ai/pricing.
Free trials
Pro includes a 14-day free trial, and a card is required. Your billing card shows how many days are left. When the trial ends, your card is charged for the first billing period. To avoid the charge, click Cancel subscription before day 14. You can do this the same day you sign up.
Add seats (Teams)
Your subscription card shows how many seats you're using.
- Click Add more seats.
- Use + to choose how many to add. You'll see the prorated amount due now.
- Click Upgrade to the new total.
Switch to annual
On a monthly plan, the Save with annual card shows what you'd pay yearly. Click Switch to annual to change it in the billing portal.
Update payment and download invoices
- Payment method: in the Manage subscription card, click Open billing portal to update your card or change your plan. The portal is run by Stripe, our payment provider.
- Invoices: Billing history lists every invoice, with a download link for each.
Cancel your subscription
- In Settings > Billing, click Cancel subscription.
- In Before you cancel, optionally tell us why, then click Confirm cancellation.
Your plan stays active until the end of the current billing period, and you won't be charged again. Your card then shows Cancels and the date. Changed your mind? Click Reactivate subscription.
Renewals
Subscriptions renew automatically: monthly plans each month, annual plans each year. Your billing card shows the next date (Renews and the date), and Stripe emails a receipt when a charge goes through. To avoid a renewal charge, cancel before that date.
Refunds
ChatPRD subscriptions are generally non-refundable. See our Refund Policy for details.
Still have a billing question?
If something looks wrong with a charge, email hello@chatprd.ai with your account email, the charge date and the amount.